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We understand that travel plans can change. Our cancellation slabs are as follows: 48 Hours or More before the tour: Full Refund of the advance amount (minus a small 5% processing fee/bank charges). 24 to 48 Hours before the tour: 50% of the advance amount will be refunded. Less than 24 Hours or No Show: No refund will be provided as the vehicle and driver are already blocked for your service. Peak Dates: For bookings during major festivals like Holi, Janmashtami, or Radha Ashtami, all advance payments are Non-Refundable due to extreme demand.

To provide competitive local pricing while maintaining high service standards, we follow a split-payment structure: Advance Deposit: A 50% advance payment of the total package cost is required to process the booking. Balance Amount: The remaining balance must be paid to the coordinator or driver upon arrival or at the start of the tour. Mode of Payment: We accept UPI (Google Pay, PhonePe, Paytm), Bank Transfers, and Cash. Exclusions: Please note that E-Rickshaw charges (for narrow lanes near Banke Bihari Temple), Guide fees, and Temple donations are typically not included in the package and should be paid directly in cash.

We want to ensure your spot is secured so you don't miss the divine Darshan timings. Booking Confirmation: A booking is considered "Confirmed" only after the receipt of the initial advance payment. Voucher Issuance: Once the payment is verified, we will issue a Digital Confirmation Voucher via WhatsApp/Email containing your driver details, vehicle number, and reporting time. Reporting Time: For Same Day Tours, guests are expected to report at the designated pickup point (Hotel/Railway Station) at the scheduled time. A maximum waiting period of 30 minutes is allowed, after which the tour may be treated as a "No Show."